Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
MADAME T SRL Version 1.1 — August 2026
1. Seller Information
This e-commerce website is operated by:
MADAME T SRL
Registered office: Via Adua 11, 24040 Stezzano (BG) — Italy
VAT / Tax ID: 04920820166
REA: BG-499150
Share capital: € 5,000.00 fully paid up
Registered with the Bergamo Chamber of Commerce
Email: info@madamet.it
PEC: amministrazione@pec.madamet.it
Hereinafter referred to as “MADAME T” or “Seller”.
2. Scope of Application
These General Terms and Conditions of Sale (“GTC”) govern distance purchase contracts concluded between MADAME T and consumers (“Customer”) through the website www.madamet.it (“Website”).
“Consumer” means a natural person acting for purposes unrelated to any business, commercial, craft or professional activity (Art. 3(1)(a), Legislative Decree 206/2005 — Consumer Code).
Contracts between MADAME T and professional customers (B2B) are excluded from the scope of the Consumer Code and are governed by these GTC to the extent compatible and, otherwise, by the Italian Civil Code.
These GTC are made available to the Customer before the conclusion of the contract, so that they can read, save and reproduce them pursuant to Art. 12 of Legislative Decree 70/2003.
MADAME T reserves the right to modify these GTC at any time. Modifications apply to orders placed after the publication of the updated version.
3. Products
MADAME T sells beachwear and swimwear of its own production.
The essential characteristics of each product (description, materials, composition, available sizes) are shown on the relevant product page on the Website. Images are for illustrative purposes only; MADAME T endeavours to ensure maximum colour accuracy, it being understood that the visual rendering may vary depending on the monitor used by the Customer.
MADAME T reserves the right to modify the available range at any time, without prior notice.
4. Prices
Prices shown on the Website are in Euros (€) and include applicable VAT, unless otherwise stated.
Shipping costs are not included in the product price and are shown separately before the order is completed.
MADAME T reserves the right to modify prices at any time. The price applicable to the order is the one displayed at the time the Customer confirms the order.
Offers and promotions. In accordance with the Omnibus Directive (Legislative Decree 26/2023), when a discounted price is applied, MADAME T indicates the lowest price charged in the 30 days prior to the reduction. Where reductions are progressive, the reference price is the lowest applied in the 30 days before the start of the promotion.
5. Order Process
5.1 Adding to cart
The Customer selects the desired products and adds them to the cart. Adding items to the cart does not constitute a contractual commitment.
5.2 Order summary
Before proceeding to payment, the Customer views an order summary containing: list of products, quantities, unit and total prices, VAT, shipping costs, delivery address and payment method.
5.3 Confirmation and payment
The contract is concluded when the Customer completes payment. MADAME T sends the Customer an order confirmation by email to the address provided at the time of purchase, containing the order summary and a reference number.
5.4 Order acceptance
MADAME T reserves the right not to accept or to cancel an order in the event of: product unavailability, errors in data provided by the Customer, inability to verify payment, or suspected fraudulent use. In such cases, MADAME T will inform the Customer promptly and refund any amounts paid.
6. Payment Methods
The Customer may pay using the following methods:
- Credit / debit card: Visa, Mastercard, American Express (secure transaction via Shopify Payments)
- PayPal: purchase via PayPal account or card through PayPal
- Scalapay: instalment payment in 3 interest-free instalments (subject to conditions and approval by Scalapay Italy S.r.l.)
- Klarna: instalment or deferred payment (subject to conditions and approval by Klarna Bank AB)
Payment is charged at the time of order confirmation. For instalment payments via Scalapay or Klarna, the terms and conditions of the respective providers apply; they act as independent lenders in relation to the Customer.
MADAME T does not collect or store the Customer’s payment card details; such data is processed exclusively through the secure systems of payment providers.
7. Shipping and Delivery
7.1 Courier and times
Orders are shipped via express courier. Estimated delivery times are 3–5 business days from payment confirmation, subject to delays attributable to the courier or force majeure.
7.2 Shipping area
MADAME T ships to Italy and, where indicated on the Website, to other countries. Shipments to non-EU countries may be subject to customs duties and local taxes payable by the recipient.
7.3 Shipping costs
Shipping costs are shown at checkout. Any free shipping thresholds are communicated on the Website.
7.4 Inspection upon receipt
The Customer is asked to check the integrity of the packaging upon delivery. In the event of visible damage, the Customer must sign with reservation and contact MADAME T within 48 hours of delivery.
7.5 Failed delivery
If the recipient is absent at the time of delivery, the courier will leave a notice and attempt a second delivery or deposit the parcel at a pick-up point. If the parcel is not collected within the courier’s deadline, it will be returned to MADAME T and re-shipping costs will be charged to the Customer.
8. Right of Withdrawal
8.1 Consumer right of withdrawal
In accordance with Arts. 52 et seq. of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 21/2014), the consumer Customer has the right to withdraw from the contract without giving any reason within 14 days from the date on which the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the goods.
8.2 How to exercise withdrawal
To exercise the right of withdrawal, the Customer must communicate the decision to MADAME T by means of an explicit statement (for example, by email to info@madamet.it) before the deadline expires. The Customer may use the standard withdrawal form set out in Annex I, Part B of Legislative Decree 21/2014 (reproduced in the Appendix to these GTC), but is not required to do so.
8.3 Effects of withdrawal — Refund
In the event of a valid withdrawal, MADAME T will reimburse all payments received from the Customer, including standard shipping costs (excluding additional costs arising from the Customer’s choice of a delivery type other than the standard one), without undue delay and in any event within 14 days from the date on which MADAME T is informed of the decision to withdraw.
The refund will be made using the same payment method used for the purchase, unless otherwise expressly agreed by the Customer. The refund may be withheld until the returned goods have been received or until the Customer provides proof of shipment.
8.4 Return of products
The Customer must return the products without undue delay and in any event within 14 days of communicating the withdrawal. The direct costs of return are the Customer’s responsibility.
Products must be returned in their original condition, with intact labels, in the original hygienic packaging and free from signs of use. MADAME T reserves the right to deduct from the refund an amount corresponding to the diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
8.5 Exclusions from the right of withdrawal
Pursuant to Art. 59(1)(e) of the Consumer Code, the right of withdrawal is excluded for sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
MADAME T swimwear and beachwear are supplied with a protective hygiene seal (lingerie liner / adhesive hygienic strip in the gusset area). Once the hygiene seal has been removed or tampered with, the product cannot be returned under applicable law.
The Customer is therefore asked to:
- try the garment only with the seal intact;
- wear underwear during the fitting;
- check the size and colourway before removing the seal.
8.6 Final Sale items
Items purchased at more than 20% off the list price are classified as Final Sale and identified as such before the order is completed. For such items, returns and exchanges are not permitted, except in the case of a conformity defect pursuant to Art. 9. The Customer acknowledges this condition at the time of ordering.
9. Legal Guarantee
In accordance with Arts. 128–135 of the Consumer Code (as amended by Legislative Decree 170/2021 implementing EU Directive 2019/771), MADAME T is liable for any lack of conformity existing at the time of delivery and manifesting within two years thereof.
A lack of conformity manifesting within one year of delivery is presumed to have existed at the time of delivery, unless the Seller proves otherwise.
In the event of a lack of conformity, the Customer is entitled, at their option, to restoration of conformity (repair or replacement) or, where this is not possible or proportionate, to a proportionate reduction of the price or termination of the contract.
To exercise the legal guarantee, the Customer must contact MADAME T at info@madamet.it, stating the order number and describing the defect, attaching photographic documentation where possible.
The legal guarantee does not cover damage resulting from improper use, negligence, exposure to chemical agents (sunscreens, chlorine, salt water beyond normal use), washing not in accordance with the care instructions on the label, or normal wear and tear.
10. Liability
MADAME T is not liable for delays or failures caused by force majeure events, including but not limited to: natural disasters, pandemics, strikes, network service outages, acts of public authority.
MADAME T is not liable for indirect or consequential damages or loss of profit arising from the use of purchased products, to the extent permitted by applicable law.
11. Dispute Resolution
11.1 Amicable resolution
Before taking legal action, the Customer is invited to contact MADAME T at info@madamet.it to seek an amicable resolution.
11.2 Alternative dispute resolution (ADR/ODR)
In accordance with Legislative Decree 130/2015 and EU Regulation 524/2013, the Customer may have recourse to alternative dispute resolution (ADR) procedures. The European Commission provides an online dispute resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr
MADAME T is not required to participate in ADR procedures and is not registered with any specific ADR body, unless otherwise communicated.
11.3 Jurisdiction
For consumer Customers, jurisdiction lies with the court of the consumer’s place of residence or elected domicile, pursuant to Art. 66-bis of the Consumer Code.
For professional Customers (B2B), the court of Bergamo has exclusive jurisdiction.
12. Governing Law
These GTC are governed by Italian law. To the extent not expressly provided herein, the provisions of the Italian Civil Code and the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) apply.
13. Privacy
The processing of the Customer’s personal data is governed by the Privacy Policy available on the Website, drawn up in accordance with EU Regulation 2016/679 (GDPR).
14. Intellectual Property
All content on the Website (texts, images, logos, design, graphics) is the property of MADAME T or licensed to MADAME T and is protected by applicable copyright and intellectual property law. Any unauthorised reproduction, distribution or use is prohibited.
Appendix — Standard Withdrawal Form
(Pursuant to Annex I, Part B, Legislative Decree 21/2014)
To: MADAME T SRL
Via Adua 11, 24040 Stezzano (BG)
Email: info@madamet.it
I hereby notify my withdrawal from the contract of sale for the following goods:
Ordered on _________________ / received on _________________
Consumer name: _________________________________
Consumer address: _________________________________
Consumer signature (only if this form is submitted on paper): _________________________________
Date: _________________________________
Last updated: August 2026